**Last Updated: 22 October 2026**

1. Introduction

This Privacy Policy explains how Florida Deed Search collects, uses, processes, stores, shares, and protects personal information when you visit our website, use our property document retrieval services, or communicate with us.

Website: https://www.floridadeedsearch.com  
Contact Email: support@floridadeedsearch.com

Florida Deed Search is an independent property document retrieval service operated from the United Kingdom.

We are not affiliated with, endorsed by, or acting on behalf of the State of Florida, any Florida County Clerk, Property Appraiser, government agency, or other public records authority.

We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable United States privacy laws.

By using our website, you acknowledge that your personal information will be processed as described in this Privacy Policy.

2. Who Is Responsible for Your Information?

Florida Deed Search is the trading name used by the business responsible for operating this website and providing its document retrieval services.

For the purposes of applicable data protection legislation, the business operator is responsible for determining how and why personal information is processed.

Privacy enquiries, requests relating to personal information, and questions about this Policy may be directed to:

Florida Deed Search  
Email: support@floridadeedsearch.com  
Website: https://www.floridadeedsearch.com  
Country of Establishment: United Kingdom

3. Information We Collect

We collect personal information reasonably necessary to operate our website, provide our services, process orders, and communicate with customers.

Depending on how you interact with us, this may include:

**Personal and Contact Information**

- Name, where provided.
- Email address.
- Telephone number, where provided.
- Billing information where required.
- Information included in messages or correspondence.

**Property and Document Information**

- Property addresses and ZIP codes.
- County and state information.
- Parcel identification numbers.
- Property owner names, where provided.
- Property descriptions and customer instructions.
- Requested document types.
- Recorded instrument numbers or references.
- Map pin locations and geographical coordinates.
- Nearby addresses identified using mapping services.
- Relevant publicly available property records.

**Order and Transaction Information**

- Order reference numbers.
- Documents requested.
- Order totals and selected processing options.
- Payment status and transaction references.
- Refund and dispute information.
- Order correspondence and fulfilment status.

**Technical and Website Usage Information**

- Internet Protocol (IP) address.
- Browser and device information.
- Operating system and general device characteristics.
- Pages visited and interactions with our website.
- Referral sources and advertising interactions.
- Approximate geographical location derived from technical information.
- Cookie identifiers and similar technical information.
- Website errors, security events, and diagnostic information.

We do not require customers to provide sensitive personal information when placing standard document retrieval orders.

Customers should avoid including unnecessary sensitive information in property descriptions, additional comments, or email correspondence.

4. How We Collect Information

We collect information in several ways.

**Information You Provide Directly**

This includes information submitted when you:

- Place a document order.
- Search for a property.
- Select a location using our interactive map.
- Complete an online form.
- Contact our customer support team.
- Request a refund or assistance.
- Provide further details relating to an existing order.

**Information Collected Automatically**

When you access our website, certain technical information may be collected by our hosting, security, analytics, payment, and other technology providers.

This may include device information, IP addresses, browser characteristics, website interactions, and cookie data.

**Information From Public Records**

To fulfil document requests, we may obtain relevant information from publicly accessible Florida county property records, official recording systems, and property appraisal resources.

This information may include recorded owner names, property descriptions, document references, parcel identifiers, and other information contained within publicly accessible property records.

The availability and content of these records are controlled by the relevant public records authorities.

5. How We Use Your Information

We use personal information for legitimate business and service-related purposes.

These include:

- Processing and fulfilling document retrieval orders.
- Identifying properties and land parcels.
- Locating relevant county public records.
- Obtaining requested recorded documents.
- Providing customer support and responding to enquiries.
- Sending payment and order confirmations.
- Delivering documents electronically.
- Communicating about delays, unavailable documents, or additional information requirements.
- Managing refunds, cancellations, and payment disputes.
- Maintaining business and accounting records.
- Preventing fraud and unauthorised activity.
- Securing and maintaining our website.
- Investigating technical problems.
- Understanding and improving our services.
- Measuring website performance and advertising effectiveness.
- Complying with applicable legal and regulatory obligations.

We do not use information collected for document retrieval to provide legal advice, determine legal ownership, or make decisions about a person's legal rights.

6. Lawful Bases for Processing

Where the UK GDPR applies, we rely on one or more appropriate lawful bases for processing personal information.

**Performance of a Contract**

We process information necessary to provide services requested by customers, including property identification, document retrieval, payment administration, communication, and delivery.

**Legitimate Interests**

We may process information where reasonably necessary for our legitimate business interests, including operating and improving our services, responding to enquiries, preventing fraud, securing our systems, and maintaining appropriate records.

We consider the interests and rights of affected individuals when relying on this basis.

**Legal Obligations**

Certain information may be processed or retained to comply with applicable accounting, tax, regulatory, legal, or recordkeeping requirements.

**Consent**

We rely on consent where required for optional cookies, advertising technologies, or other processing activities that legally require consent.

Where processing is based on consent, you may withdraw that consent at any time, without affecting processing lawfully carried out before withdrawal.

7. Property Search and Mapping Services

Our website uses mapping and location services, including Google Maps Platform, to help customers search for addresses and identify properties.

When you enter a property address, use address suggestions, interact with a map, or select a location, information may be transmitted to Google to provide the relevant functionality.

This information may include:

- Address search terms.
- Selected locations.
- Latitude and longitude coordinates.
- Map interactions.
- Browser and technical information.
- IP addresses and other information collected by Google's services.

When you select a location using Parcel Map Search, we store the selected coordinates and related property details as part of the order.

This information allows us to identify the intended parcel or property and retrieve the requested documents.

Google Maps may identify a nearby street address that does not correspond precisely to the legal parcel selected.

We use map coordinates as location-search information rather than definitive proof of legal boundaries or ownership.

Google processes information according to its applicable privacy terms and policies.

Google Privacy Policy: https://policies.google.com/privacy

8. Payment Processing

Payments are processed securely through Stripe.

When you make a payment, Stripe may process information including:

- Payment card details.
- Billing information.
- Customer contact information.
- Transaction amounts and currency.
- Payment identifiers.
- Device and fraud-prevention information.
- Order-related metadata necessary to process and identify the transaction.

Florida Deed Search does not store complete payment card numbers or card security codes on its own website servers.

Stripe may process personal information for payment authorisation, fraud prevention, dispute management, regulatory compliance, and other purposes described in its own privacy documentation.

Stripe Privacy Policy: https://stripe.com/privacy

9. Automated Order Processing

We use automation and business administration services to help process orders efficiently.

These services may include Zapier and Google Workspace tools such as Google Sheets.

When a payment is successfully processed, relevant order information may be transferred between these systems to create an order record, notify our team, and send customer communications.

Information processed may include:

- Customer email address.
- Order reference.
- Property address or map coordinates.
- County and parcel details.
- Selected document services.
- Transaction amount and payment status.
- Customer comments or additional instructions.

These services are used to support administrative processing and fulfilment.

We remain responsible for our handling of personal information and take reasonable steps to restrict access to authorised purposes.

10. Email Communications

We use professional email services, including Namecheap Private Email, to communicate with customers and deliver documents.

We may send communications relating to:

- Order confirmations.
- Payment acknowledgements.
- Document delivery.
- Requests for additional property details.
- Delays or document availability.
- Refunds and cancellations.
- Customer support enquiries.
- Important service-related notices.

We use customer email addresses primarily to provide and administer requested services.

Service-related messages are not the same as optional promotional marketing communications.

If we send promotional marketing emails in the future, we will do so only where permitted by applicable law and provide appropriate methods for opting out.

11. Website Hosting and Security

Our website is operated using third-party hosting and technology services, including Webflow and Cloudflare.

These providers may process technical information necessary to display website pages, operate website functionality, protect services, and maintain security.

Such information may include:

- IP addresses.
- Browser and device information.
- Request timestamps.
- Security and diagnostic logs.
- Network activity relevant to fraud or abuse prevention.

We use reasonable technical and organisational safeguards to help protect our website, customer information, and connected systems.

12. Cookies and Similar Technologies

Our website and third-party providers may use cookies, pixels, local storage, and similar technologies.

These technologies can support:

**Essential Functionality**

Maintaining website operation, security, payment functionality, and other features necessary for requested services.

**Analytics**

Understanding website traffic, visitor interactions, page performance, and how customers use our services.

**Advertising Measurement**

Measuring the effectiveness of advertising campaigns, identifying completed orders or enquiries, and understanding how visitors reach our website.

**Advertising and Remarketing**

Where enabled, supporting relevant advertising, campaign measurement, and remarketing activities.

These technologies may collect information such as browser identifiers, IP addresses, visited pages, referral information, and website interactions.

Where applicable law requires consent, we will obtain consent before using non-essential cookies or similar technologies.

Visitors may manage available preferences through website cookie controls and their browser settings.

Disabling certain technologies may affect optional features or website functionality.

13. Analytics and Advertising

We may use advertising and analytics tools, including Google Analytics and Google Ads, to understand how visitors find and interact with our website.

These services may process technical and usage information, including website activity, device information, cookie identifiers, referral data, and conversion events.

We use this information to measure advertising effectiveness, improve website performance, and understand customer journeys.

Where personalised advertising or remarketing is used, we will apply the relevant consent and privacy controls required by applicable law.

We do not intentionally transmit payment card security codes or sensitive customer instructions through advertising tracking events.

Information collected by Google is subject to Google's applicable privacy policies and settings.

Google Privacy Policy: https://policies.google.com/privacy

Visitors may review Google's advertising preferences at:

https://myadcenter.google.com/

14. Sharing Personal Information

We do not sell or rent customer contact lists or order information to data brokers.

We may share information where reasonably necessary to operate our services, including with:

- **Stripe:** Payment processing and fraud prevention.
- **Webflow:** Website hosting and related functionality.
- **Cloudflare:** Website-related infrastructure, security, and checkout processing.
- **Google Maps Platform:** Address search and location services.
- **Google Workspace:** Order records and business administration.
- **Zapier:** Automated order processing and notifications.
- **Namecheap Private Email:** Customer communications and document delivery.
- **Analytics and advertising providers:** Website measurement and advertising services where implemented.
- **Florida county offices and other relevant records providers:** Where information must be submitted to locate, request, or obtain documents.
- **Professional advisers and authorities:** Where reasonably necessary for lawful business administration or compliance.

We aim to disclose only the information reasonably required for the relevant purpose.

Third-party providers may process information under their own applicable contractual obligations and privacy policies.

We may also disclose personal information where required by law, lawful legal process, or an appropriate regulatory authority.

15. International Data Transfers

Florida Deed Search is operated from the United Kingdom and provides services relating to properties in the United States.

Some of our service providers operate internationally or may process information outside the United Kingdom.

As a result, personal information may be stored, accessed, or processed in the United Kingdom, the United States, or other countries where relevant service providers operate.

Where applicable UK data protection law governs an international transfer, we will use a lawful transfer mechanism as required.

Depending on the recipient and destination, this may involve applicable adequacy regulations, recognised contractual safeguards, or another legally permitted mechanism.

Different countries may provide different levels of personal information protection.

We take reasonable steps to select appropriate service providers and safeguards where required.

16. Data Security

We take reasonable technical and organisational measures to protect personal information.

These may include:

- HTTPS encryption for website communications.
- Secure payment processing through Stripe.
- Restricted access to business accounts and customer records.
- Access controls for connected services.
- Security monitoring and fraud-prevention measures.
- Limiting access to information according to business requirements.
- Reviewing our use of service providers and connected applications.

Despite these measures, no system or internet transmission method can be guaranteed to be completely secure.

If we identify a personal data breach, we will assess the incident and comply with applicable notification and response obligations.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law.

Retention periods depend on the nature of the information and why it is held.

For example:

**Order and Transaction Records**

Information may be retained to maintain accounting and business records, address payment disputes, comply with tax requirements, and document services provided.

**Customer Correspondence**

Communications may be retained while an enquiry or order is active and for an appropriate period afterwards to support customer service, dispute resolution, and recordkeeping.

**Retrieved Documents**

Copies of retrieved records may be retained temporarily for quality checks, fulfilment, resending documents, and resolving customer enquiries.

**Technical and Security Information**

Technical logs and security records may be retained for periods reasonably necessary for troubleshooting, fraud prevention, and system protection.

**Analytics Information**

Analytics information is retained according to the applicable service configuration and retention settings.

When information is no longer required, we aim to delete, anonymise, or securely dispose of it, subject to applicable legal obligations and the capabilities of relevant service providers.

18. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

Under UK data protection law, these may include the right to:

- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information in certain circumstances.
- Restrict certain processing activities.
- Object to certain types of processing.
- Request portability of certain information.
- Withdraw consent where processing relies on consent.
- Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal requirements and exceptions.

For example, we may be required to retain certain transaction records for accounting, fraud prevention, legal compliance, or dispute resolution.

To submit a privacy request, contact:

orders@floridadeedsearch.com

We may request reasonable information to verify your identity before responding.

We aim to respond within the timescales required by applicable law.

19. United States Privacy Rights

Depending on your state of residence and the privacy laws applicable to our business, you may have additional rights regarding your personal information.

These may include rights relating to access, correction, deletion, obtaining copies of information, and opting out of certain data uses.

The availability and extent of these rights depend on applicable law and the circumstances of the processing.

Requests may be submitted to orders@floridadeedsearch.com.

Where a relevant law applies, we will handle eligible requests in accordance with its requirements.

We do not discriminate against customers for exercising privacy rights protected by applicable law.

20. Public Records and Third-Party Information

The property documents supplied through our service originate from public records maintained by government offices or other appropriate record sources.

These records may contain personal information about individuals other than the customer placing the order.

We do not control the creation, accuracy, or disclosure practices of the relevant government records authorities.

The fact that information appears in a public record does not mean that every subsequent use of that information is unrestricted.

We